11 - TERMS & CONDITIONS (PLEASE READ)

STAGEFIGHT’s terms and conditions are periodically updated. It is your responsibility to check and read the latest version. (1) Bookings: Booking with STAGEFIGHT Limited does not constitute the creaton of a contract. STAGEFIGHT Limited reserves the right to decline to process a booking for any reason whatsoever. If a booking cannot be fulfilled for any reason, STAGEFIGHT Limited will promptly refund all monies. The making of a booking constitutes your acceptance of STAGEFIGHT Limited’s terms and conditions of trading. For the protection of our customers, STAGEFIGHT Limited reserves the right to undertake additional security checks and if necessary, delay any booking. (2) VAT: All course prices on the day of purchase are inclusive of VAT. (3) Booking: A booking for a course will not be complete until full payment has been taken. (4) Instalments: STAGEFIGHT Limited will on occasion offer payment instalment plans on certain courses to make full course fee’s easier to pay over an agreed period of time. All instalment plans will incur an additional one-off fee of £15.00. This extra £15.00 covers the administration charge for arranging and processing instalment plans. Deposits and First Payments : All deposits and first payments are NON-REFUNDABLE DEPOSITS to hold a place on a course and are due immediatly upon booking. Should you cancel for ANY reason, this initial deposit will be retained. Second, Further and Final Payments : Once the initial deposit has been paid, STAGEFIGHT Limited will send an email with the dates of when all future instalments are due. On each of these dates a new invoice will be sent via email which will need to be paid within 48-hours. Late Payments : STAGEFIGHT Limited will allow three working days grace for late instalment payments. During this time you will receive several payment reminders via email. Should we not receive any communication from you in this time, we will attempt to call direct. Should we not receive payment, we reserve the right to cancel your booking and retain all monies paid. Please ensure that you make all payments properly. If you are away, or have any problems meeting the agreed payment dates contact us as soon as possible to discuss the issue. STAGEFIGHT Limited reserves the right to refuse instalment payments on future bookings if there has been a repeated need to chase payments over an agreed payment period. (5) Cancellations: If full payment for a course has been made and you wish to cancel any time upto 10-working days prior to the start date, you will be offered the option to roll your payment over to the next available course or you may apply for a refund minus a £25.00 administration fee. Bookings may only be rolled over once. In the event of a price increase in the costs of the course, you will be required to pay the increase 7-working days before the start of the course. Should bookings be cancelled within 10-working days of the course start date, you will be subject to a 100% cancellation fee. On occasions it may be possible for us to fill your space - if this is possible we may offer you a refund minus a £25.00 administration fee, however, this is not guaranteed. Should cancellation occur due to illness or injury within 10 working days of the course start date, you may be subject to a 100% cancellation charge. If you cancel outside of the 10 working day period due to illness or injury, or are unable to attend part of an attended course due to an injury or illness a copy of a valid, dated doctor’s certificate is required (to be provided within 14 working days from the first date of the course) in order to gain a refund minus a £25.00 administration fee. ALL DEPOSITS OR FIRST INSTALMENTS ARE NON-REFUNDABLE . STAGEFIGHT Limited cannot be held liable for any travel/accommodation expenses incurred in this instance. A refund can only be paid to the purchaser and if payment was originally made by credit/debit card the refund will be made to the same card. (6) Cancellation of instalment payments: Any cancellation of spaces on a course before the 10-working days from the start date, the first payment is non- refundable for all circumstances. We will refund any further payments as soon as possible. (Please allow 7 working days for refunds to be processed). Should cancellation occur within 10 working days of the course start date, you will be subject to 100% cancellation charge of the full amount. Under certain circumstances, depending on the reason for cancellation, the cancellation charge may be lowered to 50%. This is at STAGEFIGHT Limited’s discretion. (7) Consumer’s Statutory Right to Cancel: Should you book a training course that is wholly or mainly outside your trade, business, craft or profession, you are entitled to a 14-day “cooling off” period beginning on the day after making the booking with STAGEFIGHT Limited. During the 14-day “cooling off” period, you have the right to cancel the booking without any reason and at no cost. In order to exercise your right to cancel, you must inform STAGEFIGHT Limited of your decision to do so. Should you exercise this right to cancel, STAGEFIGHT Limited will refund any and all payments that have been made to it pursuant to the cancelled contract by the end of 14-days after the day on which it is informed of your decision to exercise your right to cancel the booking. When booking a course with a start date within the statutory “cooling off” period, that period shall expire either at the end of the 14-day “cooling off” period or at the end of the training course, whichever occurs first. Should you exercise your right to cancel the booking during the course, you will be liable to a full cancellation charge of 100%. Should you be entitled to a 14-day “cooling off” period, during that 14-day “cooling off” period the provisions within (4) Cancellations detailed above in our terms and conditions, do not apply. The provisions contained within (4) Cancellations of our terms and conditions of trading apply as normal after the expiry of the “cooling off” period. (8) Rolling payments over to later training courses: Should you cancel a training course outside of the 10-working days cancellation period, STAGEFIGHT Limited will off you the chance to roll the booking over to the same or similar course running at a later date and will keep the original payment. STAGEFIGHT Limited will only offer the chance to roll a booking over once. (9) Refunds: Should you cancel a training course within the agreed cancellation time and do not wish to roll a booking over, STAGEFIGHT Limited will refund the course minus a £25.00 administration fee. A refund can only be made to the purchaser and if payment was originally made by credit/debit card the refund will be made to the same card. If payment was made by BACS the refund will be paid back in the same manner to the purchasers account details. (10) Booking multiple courses: Should you wish to book a range of courses in advance there is an 18-month time period from the date of purchase to attend all courses before being liable to pay for any course increases that should occur during the period. (11) No show: Any participant who does not show up for the training course on the morning of the event will be subject to a 100% cancellation fee of the the course cost. STAGEFIGHT Limited accepts a degree of extenuating circumstances, in these instances it is at STAGEFIGHT Limited’s discretion to roll the booking over to a later date or provide a refund. Participants should make verbal   contact to STAGEFIGHT Limited if unable to attend on the start day of the course. (Please note: SMS message and emails sent on the start date or at any point afterwards will not be accepted). (12) Non-completion of a training course: Should you not complete a training course in it’s entirety for reasons not limited to injury / illness / expectation / personal dislike of the course you will not be entitled to a refund of the full amount or any partial amount. (13) Training courses and physical requirements: All STAGEFIGHT Limited courses require a reasonable level of fitness and mobility and are therefore subject to restrictions. These include (but are not restricted to) age (minimum age is 18+ years) and physical and medical restrictions. It is important to be in good physical shape with no injuries or illnesses which may hinder learning. If our course instructors become aware f any injury or illness not previously disclosed on the booking/registration form and are noticeably affecting performance, they will be at liberty to assess your physical condition and decide whether you should continue with all or part of the course. (14) Data Protection: STAGEFIGHT Limited maintains strict security measures in order to protect any personal information. We do not sell or disclose your personal information to other companies without your prior consent. We do not sell mailing lists to third parties. (15) Training Course Descriptions: Details of training courses, formats and timing given on our website and in any other literature or media are intended only to present a general idea of the training course, and shall not be considered binding. In particular, photographs are for illustrative purposes only and do not form any part contract between you and STAGEFIGHT Limited. STAGEFIGHT Limited offers a number of training courses, details such as session length, itineraries, equipment used and numbers of participants may vary. (16) Third Party Sales: Any person who has not placed a booking directly with STAGEFIGHT Limited has no right under the Contracts Rights of Third Parties) Act 1999 to enforce any terms and conditions of booking. A training course which has been resold by any method (through internet auction sites etc.) without STAGEFIGHT Limited’s prior consent will be invalid and STAGEFIGHT Limited will not be under any obligation to provide a service. (17) Course Programmes: STAGEFIGHT Limited reserves the right to alter or change the programme for a training course without prior notification and without refund of monies or exchange of training course. (18) Copyright: All course content id fully copyrighted to STAGEFIGHT Limited. All course names and branding is copyrighted to STAGEFIGHT Limited. On undertaking a course with STAGEFIGHT Limited you agree not to copy/replicate any part of the course including, but not limited to, course content from presentations, course design/structure, instructor demonstration videos, course namesm branding etc. for commercial purposes. STAGEFIGHT Limited takes protection of training content and branding seriously and should a breach of copyright be noticed, STAGEFIGHT Limited reserves the right to seek legal action against the individual/company. If the individual is a current student, STAGEFIGHT Limited reserves the right to remove them from any training course with immediate effect. (19) Prices and Locations: All course prices and locations are correct as the time of publication but may change or be withdrawn for reasons beyond our control. Any change of location for reasons beyond STAGEFIGHT Limited’s control will be communicated to participants as soon as possible and will not be subject to any refund unless the event cannot go ahead and in most occasions, a roll over option will be given. If these situations should occur, all reasonable efforts will be made to re-schedule the course at the convenience of everyone involved. Please note that courses and our services are subject to change without notice. This does not affect your statutory rights. (20) Force Majeure: If a course is cancelled by STAGEFIGHT Limited either before or on the start date due to circumstances beyond all reasonable control, STAGEFIGHT Limited will arrange to re-book the participant at a mutually agreed time and date at no extra cost. (21) Course Cancellation by STAGEFIGHT Limited: By booking with STAGEFIGHT Limited you acknowledge that our training courses are dependent on certain factors beyond the control of STAGEFIGHT Limited and agree that we are not liable for the cancellation, postponement or alternation of any training course for reasons beyond our reasonable control, including but not limited to, weather related reasons, unauthorised access, theft, severe weather, earthquakes or natural disasters, strikes, or other labour problems, wars or governmental restrictions, terrorist actions, mechanical failure, location change or otherwise. STAGEFIGHT Limited cannot be held liable for any costs, including but not limited to, travel or accommodation expenses in this instance. (22) Liability: All STAGEFIGHT Limited’s training courses involve high-risk activities and will require the signing of a liability and waiver agreement on arrival to the training course. If STAGEFIGHT Limited instructors deem any participant unsuitable for the training course for reasons including, but not limited to, physical injury not mentioned prior to booking, being under the influence of alcohol/drugs and repeated disregard to safety instructions, STAGEFIGHT Limited reserves the right to refuse admittance or to remove the participant from the training course. Refunds in this instance are discretionary and STAGEFIGHT Limited cannot be held liable for any costs including, but not limited to, travel and accommodation expenses incurred in this instance. (23) Admittance: We cannot allow any spectators in the training area. (24) Availability: All training courses are subject to availability and, in some cases may be subject to weather conditions. We recommend all customers book in advance to avoid disappointment. We strongly advise that travel accommodation or oether arrangements are only made when you’ve received confirmation of your booking and course date. UPDATED May 2021